At House Gallery, customer satisfaction is our top priority. Please note that all sales are final, and our products are non-refundable unless they are found to be defective. If you receive a defective item, please contact our customer service team, hello@housegllery.com, within 30 days of receiving your order, and we will be happy to assist with a replacement or store credit.

When lighting your candle, tilt it at a slight angle for an even burn. Light the wick with a match or lighter, ensuring it ignites fully. Allow the candle to burn until the wax melts evenly to the edges of the jar to prevent tunneling. For optimal performance, do not burn the candle for more than 4 hours at a time. If the wick appears low, let it burn and melt outward. Before relighting, trim the wick to about ¼ inch to ensure a clean and even burn.